Typical Ocean View Suite - Master Bedroom

Privacy Policy


The Crane has a strong commitment to providing excellent customer service including respecting their concerns about privacy. We have created this Privacy Statement in order to demonstrate our commitment to your privacy while visiting www.thecrane.com. This statement contains numerous general and technical details relating to our information gathering and dissemination practices relating to this Website.

Information we may collect from you

For each visit to our Website, our Web sever automatically receives various information, including the computer’s IP address, operating system version, browser software version and pages browsed. We collect the domain name of visitors to our Web page, the email addresses of those who communicate with us via e-mail, information on what pages consumers access or visit and information volunteered by the consumer, such as survey information, site registrations, and chat conversations. The information we collect is used to improve the content of our Website, used to customize the content and/or layout of Website for individual visitors, used to notify consumers about updates to our Website, and used by us to contact consumers for marketing purposes. We treat the information you provide to us as confidential information; it is, accordingly, subject to our company√≠s security procedures and strict corporate policies regarding protection and use of confidential information. Because laws applicable to personal information vary by country, additional measures that vary depending on the applicable legal requirements may be put in place.

Where we store your personal data

The data that we collect from you may be transferred to, any stored at, a destination outside Barbados. Information is generally processed and stored in Canada, in which data protection laws are not as comprehensive as in the European Union.

Disclosure of your information

The Crane prohibits the sale or transfer of personal information to entities outside of The Crane for their use without your approval and giving you the opportunity to opt-out.

The Crane may send personally identifiable information about you to non-affiliated companies that are not directly or indirectly controlled by, or under common control of The Crane when:

  • we have your consent to share the information
  • we need to share your information to provide the product or service you have requested;
  • we need to send the information to companies who work on behalf of The Crane to provide a product or service to you. (These companies do not have the
  • right to use the information we provide to them for any purposes beyond what is necessary to assist us.);
  • we respond to subpoenas, court orders or legal process; or
  • we find that your actions on our Website violate our usage guidelines.


Thecrane.com uses cookies to improve our Website and to deliver a better and more personalised service to you. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to aggregate information.

For the same reason, we may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computerís hard drive. They enable us:

  • store visitor preferences,
  • record session information,
  • record user-specific information on what pages users access or visit,
  • alert visitors to new areas that we think might be of interest to them when they return to our site,
  • ensure that visitors are not repeatedly shown the same promotional messages,
  • customize Web page content bases on visitor’s browser type or other information that the visitor sends.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you return to our site.

Email Lists

We do not want to send you email that you do not want to receive. We maintain opt-in email lists for communicating general announcements, new product offerings and special offers, but you will not be added to any of these lists by visiting our Website unless you choose to do so. We may send email to current and past customers. If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail to privacy_policy@thecrane.com. Please be sure to send the email from the address you wish to have deleted or if sending from a different email address be sure to include the email address you want us to delete. Please put “Unsubscribe” in the Subject heading of your email.

Legal Issues

This is a Canadian Website and is subject to Canadian law. The Crane will disclose personal information without our permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to The Crane guests, visitors, associates, or property (including this site) or to others.

Links to Other Sites

If you choose to leave this Website via links to other sites, The Crane is not responsible for the privacy policies or content of those sites, nor is The Crane responsible for the cookies those sites might deposit on your hard drive.

Changes to our Privacy Policy

In the future, we may need to change the privacy statement for thecrane.com. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.

Contacting The Crane

If you have any questions about this privacy statement or privacy concerns, you can contact us by filling out our Contact Us form or emailing us at privacypolicy@thecrane.com